Frequently Asked Questions
ABOUT US
What is Racket Central?
What is Racket Central?
Racket Central is your one-stop e-commerce store for high-quality padel, pickleball and beach tennis equipment. We carry rackets, paddles, apparel, and accessories from top brands. Learn more here
Do you have a physical store?
Do you have a physical store?
Racket Central is an online store dedicated to providing the best products for padel and pickleball enthusiasts.
PRODUCTS
Are the products authentic?
Are the products authentic?
Yes, all our products are authentic and are sourced directly from the brands.
What brands do you carry?
What brands do you carry?
We offer a wide range of premium brands, see all here.
How do I choose the right padel racket or pickleball paddle?
How do I choose the right padel racket or pickleball paddle?
Check out our blog posts:
HOW TO BUY
A Quick Guide: How to Shop
A Quick Guide: How to Shop
- Create an Account or Log In: Sign up with your name, email, and password, or log in to your existing account.
- Browse the Catalog: Explore our wide product range using categories or the search bar for detailed product information.
- Add to Cart: Click “Add to Cart” for the items you want to buy.
- Review Your Cart: Adjust quantities, remove items, or apply discount codes before checkout.
- Proceed to Checkout: Click “Checkout” to begin the purchasing process.
- Enter Shipping Information: Provide accurate shipping and contact details.
- Choose a Shipping Method: Select your preferred option based on cost and delivery time.
- Provide Payment Details: Complete payment securely with your chosen method.
- Review Your Order: Double-check everything, then click “Place Order.”
- Receive Confirmation: Get a confirmation email with your order details and tracking number.
- Track Your Order: Monitor your shipment in the "Order History" section of your account.
- Enjoy Your Purchase: Unbox your items and start playing!
SHIPPING
Where do you ship?
Where do you ship?
We ship across the USA. Stay tuned for updates on international shipping. Learn more here
Can I track my order?
Can I track my order?
Yes! Once your order is shipped, we’ll send you a tracking number via email so you can follow its journey. Learn more here
How long does shipping take?
How long does shipping take?
Delivery times vary by location Learn more here
What should I do if my package is delayed or lost?
What should I do if my package is delayed or lost?
Contact our support team at support@racketcentral.com or call us at +1 954 289 2880 for assistance. Contact us
REFUNDS AND EXCHANGES
What is your return and refund policy?
What is your return and refund policy?
We offer refunds and returns within 30 days of order delivery. Learn more here.
Can I cancel or modify my order?
Can I cancel or modify my order?
Orders can be modified or canceled within 24 hours of placing them. Contact our support team for assistance.Contact us
PAYMENTS
What payment methods do you accept?
What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience as convenient as possible. You can pay using all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay and even GPay. Just pick what works best for you at checkout!
PERSONAL INFORMATION
How secured are my personal information?
How secured are my personal information?
Your peace of mind is super important to us, so we go all-out to keep your information locked down. We use state-of-the-art encryption technology and secure servers to make sure all your personal and financial data stays private and secure. And just to keep things extra safe, we never store your credit card details on our system. Shop confidently, knowing you're in good hands! Learn more here
Explore our website and find the perfect gear for your game!