We have a hassle-free return policy for all of our products, including paddles, padel rackets, and other merchandise. If you're not completely satisfied with your purchase, please follow these steps:
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Contact Us via Email: Before initiating a return, we kindly request you to contact us via email at support@racketcentral.com or through our form (Link). If you decide to use our form, you will need to provide your Order Number in the Subject and share a brief explanation for your return. Our dedicated customer support team will assist you and provide any necessary instructions and a solution to address your concerns.
- Shipping Back the Item/s: Upon contacting support and receiving your instructions, you are encouraged to proceed with shipping the item/s back to us. Notably, you won't be responsible for covering the cost of shipping back to our facility, as our support team will promptly provide a prepaid return label upon request. To facilitate an easier follow-up and ensure a smoother process, we kindly request that you confirm the return shipment once it has been taken care of. The warehouse address will be conveniently included in the prepaid return label and is as follows:
Racket Central’s Main Warehouse
3526 SW 30th Avenue,
Fort Lauderdale, Florida 33312, USA
Please take into account the following to facilitate your claim:
Please take into account the following to facilitate your claim:
- Item/s Condition: For returning shoes, bags, apparel, and other forms of textile products, please ensure that your return is in NEW condition, UNWORN, and UNWASHED. For Padel Rackets, Pickleball Paddles, and any other form of racquets, please ensure to return those in their original packaging and be in NEW, UNMARKED, and UNUSED condition to be eligible for a return.
- Shipping Issues / Various Claims: Claim Policy (up to 90 Days):
In the event of failed orders, issues with orders, or any other form of claim, our extended policy facilitates claims within a generous timeframe of up to 90 days. This provides ample opportunity for thorough assessment and resolution, ensuring your satisfaction throughout the claims process.
- Inspection and Processing Time: Once we receive your return, please allow our team to inspect and process all items, this process might take up to 15 days. We want to ensure that each return is handled with care and accuracy, so we appreciate your patience during this period.
- Refund Issuance: After the inspection and processing are both complete, we will issue a refund for any returned items. Your refund will be issued to the original payment method used during the purchase.
Please feel free to contact us via email at support@racketcentral.com if you have any further questions or need assistance with the return process. We're here to help and ensure your satisfaction with our products and services.